How Do We Resolve Customers Issues

Real Cases with our client:

 

 

Client:  Client reviewed that some eyelash trays they received with lash card lifted up ,with no enough sticky , there are total 90 pcs lash looks like that .

US: We acknowledge the exsiting problems, and negotiate with client if they can fix it , after all the goods in other country , not in our factory , 

Client: it can not be fixed , because the adhesive lost its sticky once lifted up and placed back 

US:  then we would like to produce another 30 box lashes for our client , no need to return previous lash , those lash can be used , only package looks not good .

Client: Client think it is ok , but they want discount on our new order, no need remake lash , those lash can not be resaled, but they can use them on their own clients , just  give her more discount on new purchasing   , we agreed on this solution .

So this issues resolved successfully .

 

Product Quality Assurance:
1. Our factory has been in this line for 20 years, we produce all kind of eyelash items and export to all the world; From the selection of synthetic fiber raw materials, high-temperature setting, tufting and band making to packaging, quality control inspection are set up for the entire process.

 

2. After the goods are packed, they are shipped via logistics. During long-distance transportation, uncontrollable factors such as bumps and knocks during loading and unloading, compression, sudden changes in temperature and humidity, rain, and moisture are unavoidable. Such transportation losses are not considered product quality issues. However, if the customer discovers any abnormalities after signing for the goods, they will not bear the loss alone; we will never shirk responsibility.

 

3. For quality issues related to incorrect manufacturing processes, materials, or specifications, pls feel free to  contact us within 24 hours after receiving your goods, and take some video and photographic evidence. We support free replacements, exchanges, and discounted processing, with all round-trip shipping costs borne by the factory. For damage during transportation, we will assist in coordinating with the logistics company for damage assessment and claims. We will amicably negotiate a replenishment plan based on the quantity of damage, striving to minimize operational losses for our partners. For long-term cooperation, we provide full quality assurance.

 

Pls visit our website to select eyelash you need , we not only produce eyelash , also supply all related lash tools , glue, brush, patches, tweezers ....all things you need , and help you to purchase other items with a lowest price .

contact us now : SEND YOUR MESSAGE HERE 

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